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Customers that engage with a company on social media spend 20-40% more with those companies.
71% of customers that have a positive customer service experience with a brand recommend that brand to a friend.
1 out of 3 customers turn to a companies social media page to ask questions before any other source.
A consumer is 30% more likely to respond to a brands offer if it was reposted or recommended by a friend on social media.
Did you know?
92% of interaction on Twitter are link clicks. That means if you aren't on Twitter, your customers are interacting on someone else's links (lets hope that isn't your competition!).
There are 1.8 billion logged-in Youtube monthly active users. You could be the one providing the information they are searching for.
In 2017 Facebook influenced 52 per cent of consumers’ online and offline purchases, up from 36 per cent in 2016. If you aren't on Facebook actively, you aren't influencing your potential customers.
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